Arlington Heights Ford

Thank you for having your vehicle serviced at Arlington Heights Ford.  Our service procedure starts with the Check In.  We will tag your vehicle, ask you to sign a work order, a damage disclosure from, and introduce you to an Assistant Service Manager.

TIMELY
UPDATE

If your vehicle requires additional time for repair, you can expect a timely update from your Service Advisor.

WRITE
UP

You will meet with your Service Advisor to discuss needed repairs and maintenance.  If required, you may be asked to go on a test drive with a technician to verify a condition.

STATUS
REPORT

Your Service Advisor will contact you by 3:00pm with a status report if your vehicle was scheduled for that day. Other arrangements may be made if necessary

VEHICLE
PICKUP

When you return, you can be confident that we've done our very best to FIX IT RIGHT THE FIRST TIME.  Please go to the cashier to pick up your vehicle.  The cashier will give you your paperwork.  If you would like further explanation, just ask for your Assistant Service Manager.  A service porter will bring your vehicle to the exit of the service drive.If any other problems please contact our Service Director Jerry Hood. 

FUTURE APPOINTMENTS PROCEDURES
What to do when you need to have your vehicle serviced.

1. You may use the internet to schedule your service appointment on our website, www.ahford.com.  From the Service page, click on "Schedule Service Appointment" Please fill our all information areas as indicated.  We will respond with a confirmation of your appointment date.

3. Please arrive at your scheduled time .Proceed to the service door, where you will be greeted by a service porter who will tag your vehicle and direct you to your service advisor.

OUR SERVICE DEPARTMENT OFFERS...

• 28 Ford Factory Technicians
• Ford Blue Oval Certification 2000
• Competitively priced maintenance service including Ford Required Maintenance Menu Packages
• State of the art Computer Diagnostic Equipment
• Extended Service Hours for your convenience

We are #1 in Customer Satisfaction Sales and Service 17 consecutive years in a row!

FOR TOWING:

Call 800-241-FORD for vehicles covered by FORD WARRANTY or FORD ESP.

All others, call 847-991-0460 during regular business hours