Customer Testimonials
Jazmin did a great job made it really easy and fast for me to get a car
Absolutely tremendous service, care and professionalism. Elliott is clearly the best in the business. Very impressive
Amber was excellent in the Customer Service department. She listened and paid attention to details. Elliott is the best in sales. Very honest and straightforward.
Very fast service with no issues.
Had mobile service at my home which was great
Service dept is Professional and courteous. Worked to get my car back in time for me to get to work on time
Elliott helped mt reset my ford app and set everything up for me without even having to ask. I did not purchase my ford at this location, but would next time with Elliott!!! Appreciate the help!!!!
Joe A was great he assisted my elderly neighbor with her oil change and explained the other issue extremely well to her so she could understand. Will definitely recommend and she will be back
Great buying experience. Sam was great to work with. I highly recommend Arlington Heights Ford. Ask for Sam!
Jazmin was fast, efficient and got me a better deal on my trade trade in.
Jazmin Del Valle was the best! Dealership was fast and efficient. Would definitely recommend for a newer used car.
I wanted to recognize Mike in the Service Department at Arlington Heights Ford for an exceptional customer service experience today. After a recent routine oil change, I noticed a small oil spot on my garage floor. I contacted the dealership, and Mike, who was working on a Saturday, immediately invited me back to address the issue.
What impressed me most was his professionalism, accountability, and genuine care. Mike acknowledged that the original service hadn’t met the standards he expects from his team, sincerely apologized, and immediately took ownership. His team promptly corrected the issue and cleaned up the residual ... Read More Google - Nov 7, 2026
Service at the dealership went great (except I asked for a 5 wheel/tire rotation and they only did 4). Other than that, the dealership is well run and communicates often and professionally. Highly recommend them.
he was very welcoming and let us take cars on a test drive without a problem
Arlington heights dealership is Very friendly, makes buying a car quick and easy, Elliot reichel was super professional
Fair dealership, friendly employees. Easy to communicate with. Fast car approval process. Clean work environment
Elliot was great to work with. The dealership is very well run. Everyone seems to know what they are supposed to be doing. Well organized enrollment is very helpful and respectful. I will definitely send my family and friends here. We live by rockford il, trust me it is worth the hour drive.
Went into the truck service , Spiro was my advisor , very welcoming and friendly , I was treated wonderfully and flet like I was at home , definitely recommend this place for service !!! Very professional!!! Thank you will definitely come back !
Awesome service! Nicest car and nicest people.
⭐⭐⭐⭐⭐ Excellent experience at Ford Arlington Heights! Special thanks to Zemfira for her outstanding professionalism, kindness, and genuine care. She went above and beyond to make the entire process smooth and stress-free. Her dedication and positive attitude truly make a difference. Ford is lucky to have such a wonderful employee! Highly recommend!
It was a pleasure doing business with Elliot. He made my first buying car experience fantastic.
Recommend go to Jesus Sanchez for the best service and best price ask for him when you get in.
(Translated by Google) I don't recommend visiting! If anyone needs it, I'll tell you why! (Original) Не советую посещать! Если кому надо расскажу почему!
(Translated by Google) A very bad experience. Especially the salesman Jesus Sanchez. Don't go near him at all. He's nervous, and if things don't go his way, he'll...! Then when you ask him to check two or three banks, he says fine, he doesn't care, and they check 15 times. Be careful! (Original) Очень плохой опыт Особенно продавец Jesus Sanchez, вообще к нему не подходите близко, он нервный, если вдруг пойдёт не по его плану,! то когда просишь проверить два три банка, он говорит хорошо, ему пофигу и проверяют 15 раз,будьте внимательны!
Service was good!
The team at Arlington Heights Ford did a great job. They make it very easy to do business at Ford.
Elliott was very helpful could've given a little longer test drive was already experience
I drove from Rockton, IL. Very happy i did. No hassle great dealership to work with. Came in they gave me a price on a new f450 and gave me the what I wanted on my f350 . I'm a happy camper. Thanks Mark T.
Thank you Sammy for making the purchase of my Transit-250 van easy. Would recommend working with him on the future.
Good service .Decent price for oil change.
I got to enjoy the car pickup and drop-off service for the recalls on my wife’s car and mine. Scheduling and communication, including reminders, went great.
Great experience with Lonnie Catanese. Made the whole process easy and straightforward. Have worked with other dealers in the past and none were half as good as this location. 10/10
Love my Fords, 2019 Superduty,2021 Ranger,2007 Mustang,2019 Mustang gt thanks to Jerry Hood. There’s nothing else we will buy. No one else we would bring it to Service too.
Muy buen servicio aquí con Jesús Sánchez necesita un auto venga aquí Arlington heights for pregunte por jesus
Had a fantastic car-buying experience at Arlington Heights Ford from start to finish. Huge shout-out to Elliott and Jeremy—both were exceptional throughout the entire process. They were professional, straightforward, and completely transparent, making what is usually a stressful process feel seamless and hassle-free. There were no games, high-pressure tactics, or surprise runarounds. They took the time to answer every question, respect my time, and ensure every detail was handled quickly and thoroughly. If you’re heading to Arlington Heights Ford, ask for Elliott and Jeremy—you’ll be in great hands. Highly recommend!
I have purchased two new vehicles from Arlington Heights Ford over the last 2 years and each time I have been very satisfied with the buying experience. Unlike some of the other dealerships I have dealt with over the years, they were very responsive to my needs (including time constraints) and delivered the vehicles at a great price and with excellent customer service. Thank you AH Ford.
Another Wonderful Experience at AH Ford – Thank You, Jerry Hood!
We had another wonderful experience at AH Ford with Jerry Hood in Service!
We have been going to Jerry specifically for over 20 years, and every single time, he is upbeat, helpful, honest, and never tries to oversell us. He simply takes amazing care of our vehicles. And over 20-plus years, there have been A LOT of vehicles!
Jerry is truly a staple of this business, and honestly, we would be lost without him. From our minivans, to our children's first cars, to helping us navigate car issues while the ... Read More Google - Oct 30, 2026
Joe A just finished his last customer but he approached us right away and ask us if we need help. Amazing customer service.
The service department is amazing!!! They always take care of you. And treat you like family
I had a great experience purchasing a 2026 f-150 from Arlington heights Ford. I was walked through the process helpfully and was given accurate prices and timelines on purchase. And when my vehicle could not be found AH Ford upgraded the trim package for little extra cost onto me. They even let me take home a big pink bow to make my wife’s day!
Service concierge service! It's so convenient. My car was picked up on time by Russ, who was super friendly. Lou, my service advisor, kept in close touch with me about how things were going. My car was dropped off in a timely manner. Everything was seamless!
Friendly, honest, easy to communicate with. Jazmin was knowledgeable, helpful and would definitely recommend to people looking for a Ford.
Very nice an friendly atmosphere easy to deal with got what I wanted and was a painless process
Thank You Amber for your service and support to get my Vehicle fixed!! And explain why I have been unable to get the control of my car heat and air conditioner.
Valuable time choices for service. Quick and though check on outstanding recall notices, super clean waiting room, and excellent customer service for the times I needed routine and other services.
Respectful and was not pushing the upsells. I would buy here again. Quickly processed all the paperwork
The buying experience was excellent from start to finish. The sales team was friendly, knowledgeable, and never pushy. They took the time to explain the vehicle's features, options, and financing clearly, and answered all my questions honestly. The paperwork was handled quickly and efficiently, and the car was clean and ready on time. I felt respected and well taken care of throughout the whole process. I would definitely recommend this dealership to friends and family.
Very friendly team amber was so helpful and she explained to me all about my service and she was very polite thank you amber
Elliott has done a great job. I will definitely he back to l99k for my next car. Thank you
Very helpful staff and conveient location. I have been bringing my Ford cars here for a number of years and plan on continuing inn the future.
Everyone I worked with was great. Especially Sam! His professionalism and his personality are the best experience I've had buying a car.
Anthony did outstanding service
Had a great experience buying my truck today. ZEEMFIRA (ZE) was very helpful and professional. She handled everything well and made the process much easier for me. Thank you for all your help, ZE! I really appreciate it.
I have purchased two cars from Arlington Heights Ford in the last two months and everything was great. John Guido, Jeremy Rosas and Ricky Estrada made the process easy. I would recommend this dealership to my friends and family. One of the vehicles I had special ordered and there was an issue, but John was able to locate a replacement vehicle for me.
I recently had a great experience at AH Ford.
JB took the time to explain how the process works with an extended warranty and walked me through the repair plan in a way that was clear, thorough, and easy to understand. I appreciated his patience and willingness to answer my questions.
Throughout the process, JB kept me informed about my vehicle’s status and provided updates on the expected timeline. The technician was able to replicate the issue, and JB called to share the good news that my vehicle would be ready the very next day!
I really appreciate JB’... Read More DealerRater - Oct 19, 2026
Getting my car serviced was quick and efficient! They provided updates everyday the car was in the job and I have no issues since picking it up. Thank you to the ford team🤩
Tyler was great to work with and so was the rest of their staff!
I had an amazing experience purchasing my vehicle! Jeff Fox was absolutely fantastic to work with. He was helpful, knowledgeable, and made the entire process a great experience. I absolutely love my new Bronco, and I couldn’t be happier with both the vehicle and the dealership. Everyone made the experience a positive one, and I would 100% recommend this dealership to anyone looking for a vehicle. If you’re shopping here, definitely ask for Jeff Fox! He was great from start to finish. Truly a 10/10 experience! 🚙💙
They were honest about the vehicle repair and direction with me on how long it would take.
Exceptional customer service for my gold ford focus 2004! Mahalo
This review is for Jerry Hood Service Director Arlington Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 attempts at Illinois Emissions and failure to connect to their systems and trying to fix the problem on my own and taking it to a mechanic i decided to take it to Arlington Heights Ford for them to attempt to figure out my problem. The whole issue was Illinois Emissions could not connect to my OBD2 to verify compliance. Arlington Heights ran it through their scanner ... Read More Google - Oct 16, 2026
(Translated by Google) Jazmín Del Valle provided truly excellent service; her kindness was absolutely wonderful. Thank you so much for your service. (Original) La verdad un excelente servicio de parte de Jazmín Del Valle, una amabilidad totalmente muy maravillosa. Muchas gracias por tu servicio.
This review is for Jerry Hood Service Director Arlington Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 attempts at Illinois Emissions and failure to connect to their systems and trying to fix the problem on my own and taking it to a mechanic i decided to take it to Arlington Heights Ford for them to attempt to figure out my problem. The whole issue was Illinois Emissions could not connect to my OBD2 to verify compliance. Arlington Heights ran it through their scanner ... Read More DealerRater - Oct 16, 2026
Un servicio excelente de parte de Jazmín Del Valle, una amabilidad y atencion muy excelente
Friendly people, great selection of vehicles, clean showroom, fair discussions, helpful on boarding. Extended warranties were quite expensive though
Zi. 👍🏻. the best person I have ever met.
We use AH Ford for our business fleet, and also entrust them with some family vehicles. The service is incredible. The intake is efficient, they were transparent, and worked incredibly fast. If anyone is looking for vehicle service, AH ford is on par with any shop I’ve ever visited. Highly recommend.
Today was the first time I went to early nights for it. I went in for an oil change on my Ford edge. The staff was friendly and efficient. The wedding's room were clean and the facility itself was clean an organized. Change took approximately an hour and 20 minutes. I was a little disappointed about that. Because when I scheduled the appointment, they said it would take an hour. But otherwise the experience was very good. I would recommend them to my friends. And I plan on having my future service done as this facility.
⭐⭐⭐⭐⭐ I had a great experience with Arlington Heights Ford. The staff were friendly, professional, and helpful. They took the time to answer my questions and explain my options. I appreciate their patience, communication, and excellent customer service. Thank you for your time and professionalism. I would recommend Arlington Heights Ford to anyone looking to purchase a vehicle!
Their pick-up and delivery service is always a benefit.
Excellent communication and coordination in getting my car scheduled for service. Service was done on time, just as they promised.
(Translated by Google) Day 👍🏻 (Original) Zi 👍🏻
Thank you for taking care of the momma mobile. Z, made the experience hassle free. All of the concerns were addressed. Looking forward to bringing the vehicle back for winter maintenance.
Dealing with a true professional here, Joe Aleman. He explains the problem very well, and walks you through the process of repairs. It's been a pleasure to have him as our Service Adviser for our Ford pickup, which we love.
This location was very welcoming and friendly! Blessed for the opportunity especially thanks too Jesus S
Everyone there was so kind and patient, and explained everything well. You can tell the care about doing a good job, they aren’t trying to just get your money. I appreciated everything they took time to explain to me with the work they were doing. JB was fantastic!
Had a grease and oil done. Very pleasant although it did still take 1.5 hrs. and I had an appointment. I hope they can work on getting cars out quicker if they have an appointment and just need an oil change.
I told Jesus what I wanted and he delivered! Absolutely amazing!! Great customer service and experience!
Great service as always.. been going here for probably over 20 years. John Burzawa was very accommodating.
Excellent experience! Jesus was great, so helpful and made the process very quick and smooth!
Buying a new car wasn’t on my bingo card when I left the house this morning. Normally, it should be an exciting experience but unfortunately it wasn’t quite so in my particular case for reasons completely attributable to myself. My service advisor Joe and salesman Elliot both made the whole experience go as well and easy as it could under the circumstances. I met Jose, the GM and the Finance Manager too and they were all courteous.
Easy to schedule appointment; service estimate was accurate; work completed as anticipated; good communication to me.
Excellent no hassle customer service. I recommend Jazmine and Brandon for a fast, great experience!
Jeremy Rosa Jr and Marco Salbana were absolutely brilliant. In terms of not pushy, accommodating, considerate, and careful. All with MINIMUM time. All the while with zero mistakes, with clarity, clarification, and forthcoming. Could not ask for more in a dealership or people
Fair, responsive and friendly and would definitely recommend a visit next time your around great experience
Thanks Elliot Reichel for a great car buying experience!! No gimmicks or games, just great service.
Mike Waddle and the team at Arlington Heights Ford have continue to provide professional and transparent service for my Fords for over a decade. A straight forward and worry free experience for every service I've gone in for.
I’m disappointed with my experience at Arlington Heights Ford. I received repeated calls about a recall on my Bronco, so I brought it in thinking the recall needed prompt attention. Once I was there, the service department presented me with a list of other work they said my vehicle needed.
I bought my Bronco brand new just last year, so the list caught me off guard. The recommendations were presented with a sense of urgency, and although I could have declined, I felt pressured and agreed to the work. I left feeling upset about the experience and the cost, ... Read More Google - Sep 24, 2026
Jasmine was fast and efficient. She really truly to help me and I’m happy with my purchase.
